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OpenID is an Internet-wide identity system that allows you to sign in to many websites with a single account.

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Frequently Asked Questions


DBSophic's professional support is available via these channels:

  • Send an Email to DBSophic's support team at support@dbsophic.com.

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Support Forums » Frequently Asked Questions » I'm not receiving the email with the download link after pressing the download button, what should I do?

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Author Topic: I'm not receiving the email with the download link after pressing the download button, what should I do? 447 Views
  • Inbal
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    Moderator
    5 posts

    I'm not receiving the email with the download link after pressing the download button, what should I do? Link to this post

    15 November 2009 at 2:48pm Last edited: 16 November 2009 4:30pm

    Spam filters may be preventing our email from reaching your mailbox.
    Please add "webmaster@dbsophic.com" to your whitelist and press the download button again.
    If you have logged out and do not know the password to your DBSophic account, please go to the Log in page and select "I've lost my password", and an email will be sent to you with a link which will enable you reset your password.
    Then return to the Download page and download Qure again.
    If the problem persists, please contact support@dbsophic.com and one of our experts will assist you.

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